Terms & Conditions

PAYMENT TERMS

Net 30 days terms from the date of the invoice or unless otherwise specified or approved. Pearl Abrasive Co. does not honor early payment discounts. Any invoice not paid within 45 days will be considered delinquent, and all in-house orders may be placed on hold until delinquent invoices are paid. Note: Any customer that submits a NSF (Non Sufficient Funds) check will be subject to suspension of net terms. Orders can then only be purchased by cashiers check, cash in advance, or credit card. Note: Please allow at least seven days to process new credit applications.

CREDIT CARD POLICY

Pearl Abrasive USA will apply a 2% credit card payment processing fee to all credit card payments on account. Point of purchase credit card payments will not be charged a processing fee. To avoid credit card processing fee on account payments, please contact our accounts receivable department at 800-969-5561 Option #3 for payment by check information.

CONDITIONS

(1) Product of similar nature may be combined to attain quantity discounts. Exceptions are noted per product group.

(2) Volume Prices Column is based on non-combinable purchases. Minimum must be purchased per item.

PRICE CHANGES

All prices are subject to change without notice.

MINIMUM NET ORDER

The minimum net order value is $100.00. Any order below minimum will be subject to a $25 service charge.

FREIGHT TERM

Freight terms are F.O.B. Pearl Abrasive Co. warehouse locations from which the product is shipped. Each order having a net value of $350.00 value will be shipped prepaid via ground (UPS or LTL) to one destination, exceptions being the state of Alaska and on products designated as “equipment”. Orders for Hawaii customers having a net value of $750.00 value will be shipped prepaid via ground (UPS or LTL) to one destination, exceptions being on products designated as “equipment”. Title and Risk of loss of goods shipped to customer by common carrier pass to customer upon delivery to common carrier. All shipments will be made via routing of seller’s choice. Requests for more costly transportation routing will result in such items being shipped collect or prepaid and charged on the invoice from the shipping locations.

CLAIMS

All claims for shortage, damage, loss, etc must be made in writing within 24 hours of delivery.

RETURN POLICY

No returns will be accepted or credited without prior approval in the form of an RGA (Return Goods Authorization Number). This applies to all returns including but not limited to warrantee returns, stock adjustments, and repairs. Stock Adjustments are based on the following criteria: (1) Returned items must be current product. (2) Items returned for replacement or refund must be in original cartons and must be accompanied by a packing slip with the following information: Return Goods Authorization (RGA number obtainable from Customer Service Department), List of items being returned, Reason(s) for return(s), and Copy of original invoice(s). (3) Freight charges must be assumed by sender. (4) Returning goods are subject to a 15% handling charge to cover seller’s cost of repacking, restocking and original shipping. (5) RGA number must be clearly identified on the outside of each returned carton. NO return will be authorized if the merchandise is over six months old.

REFUND POLICY

Only a credit will be issued for any return or refund after the return or return is processed. No deductions on current payments are allowed prior to credit being issued. No refund checks will be issued for any outstanding credit. Credits can be applied to purchase of new merchandise.

WARRANTY

Goods furnished hereunder are warranted to be free from defects in material and workmanship for a period of thirty days after sale. Seller, at its own expense and option, will either repair or replace the defective goods provided that Customer has notified Seller within the applicable thirty day period and, upon receipt with RGA and upon inspection Seller has found the goods to be defective. Customer’s sole and exclusive remedy hereunder will be limited to repair or replacement. The warranties contained hereunder are in lieu of all warranties of any kind expressed or implied, including but not limited to all warranties of merchantability and fitness for a particular purpose. Statements, oral or written, by Seller or its representatives or others do not constitute warranties and shall not be relied upon by Customer and are not a part of this agreement. Customer agrees that Seller shall not be liable for any special incidental indirect or consequential damages or for the loss of revenue or other damages caused by defect in the goods sold.

WARRANTY (EQUIPMENT)

Includes: Tile Saws, Rail Saw, Brick/Masonry Saw; Blade Roller™ products – “Original”, “Sidewinder”, “Grinder Caddy”; Single Head Floor Grinder; Buffer, and any product that includes a motor. This product is covered by a one year warranty, from the date of purchase. If the product is defective in workmanship or material, during the first year Pearl Abrasive Co. will repair and/or replace it free of charge upon returning the product to Pearl Abrasive Co., 4900 Zambrano Street | Commerce, CA 90040. Product must be shipped in the original packaging, freight prepaid (Pearl Abrasive will pay the return freight after warranty work is completed), with a return authorization number clearly marked on the package (obtained from our Customer Service Department listed below). This warranty does not cover normal wear or damage resulting from operator abuse. Pearl Abrasive Co. obligations under this warranty shall be limited to repair and/or replacement of the product. Pearl Abrasive Co. shall not be liable for consequential damages resulting from the improper use of the product. This warranty is void if the product or any of its components are modified, altered, or in any way changed. Selected components such as motor/engines are excluded from this warranty and are subject to said manufacturer’s warranty. This warranty is in lieu of all warranties expressed or implied. Warranty does not cover replacement equipment during warranty repair.

DISCLAIMERS

Pearl Abrasive Co. reserves the right to make changes or improvements on its products without incurring an additional obligation including any obligation to make corresponding changes or improvements to products previously manufactured or sold. Pearl Abrasive Co. reserves the right to discontinue products at any time without notice.

All illustrations and photographs displayed in this catalog are property of Pearl Abrasive Co. and shall not be duplicated or reproduced without the express written consent of Pearl Abrasive Co.

ADDITIONAL HELP

Call us at 1-800-969-5561, Customer Service Department 5:30 am to 5:00 pm Pacific Standard Time.